BUSINESS STANDARDS
is the quarterly magazine of BSI Group, highlighting the vital role that standards play in today's business environment. Regular features include interviews with leading business figures, as well as news on the latest developments in management systems and standards.
ISO 9001 goes Live
29 May 2008
Topics: Quality management, ISO 9001
The Live Group plc, the communications and event management company, along with all its subsidiary companies, business units and central departments, have now been awarded full certification to ISO 9001. This followed a comprehensive assessment process that began in December 2007 and was completed with the latest appraisal in February 2008. The Group manages approx 400 events each year - mainly for the public sector.
"Our company has been committed to developing a quality management system for many years," explains Tamasine Early, strategic operations director with The Live Group. "Recently, we committed ourselves to ISO standards since they recognized the good work we felt we had achieved in establishing robust company procedures. Our clients are increasingly asking for formal verification of quality standards - and we are pleased to be able to offer this reassurance while also demonstrating that we are improving year on year.
"One of the most heartening and uplifting aspects of the assessment process was the feedback from the BSI assessors, who told us that they had never before seen a company so tightly integrated, so team focused and so motivated to offer exceptional customer service."
She adds that the assessors were "surprised by the sophistication of our internal systems and processes", most of which were designed and developed internally.
"They are based on single data entry and data sharing, so this reflects our team-based culture and commitment to efficiency and customer drive. Their positive comments simply added fuel to our fire, and drove us on further. " The Group is now working hard on achieving certification to ISO/IEC 27001 for information security.
Business Standards © 2007. Editorial produced by Caspian Publishing in association with the British Standards Institution. Editorial opinions expressed on are not necessarily those of BSI Group or Caspian Publishing. Neither Caspian Publishing nor BSI Group accept responsibility for advertising or editorial content, nor for that appearing on linked third-party websites. Reproduction in whole or in part is forbidden without written permission from BSI Group or Caspian Publishing.
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