BUSINESS STANDARDS
is the quarterly magazine of BSI Group, highlighting the vital role that standards play in today's business environment. Regular features include interviews with leading business figures, as well as news on the latest developments in management systems and standards.
After Aftermarket
29 May 2008
Topics: Automotive, PAS 80, Kitemark
According to a survey by BSI Product Services carried out at the recent Aftermarket Show, 71 per cent of visitors think that all garages should have a Kitemark® , while over half said they would definitely take their car to a Kitemark® garage, given a choice.
In January, BSI sponsored the TalkShop Arena at the Aftermarket Show (part of Autosport International) in Birmingham. BSI sought to raise the profile of the automotive Kitemark® schemes for garage servicing and vehicle body repair within the automotive industry as well as the general public.
During the event, Quentin Willson, who is currently putting his weight behind the Kitemark® schemes, gave an interview with TalkShop host Steve Deeks. "There are plenty of good garages out there but also there are plenty of bad operators," he commented. "Kitemark® schemes help the general public identify the good ones. The Kitemark® brand, which we all know and trust, tells the consumer that they will get a consistent level of service, cost and general standards. There are lots of good garage schemes, but the Kitemark ® is the mother-brand. You remember it, it's everywhere, it is the one that has endured and that actually means something."
For more information, visit: www.bsigroup.com/may08garageservices
Business Standards © 2007. Editorial produced by Caspian Publishing in association with the British Standards Institution. Editorial opinions expressed on are not necessarily those of BSI Group or Caspian Publishing. Neither Caspian Publishing nor BSI Group accept responsibility for advertising or editorial content, nor for that appearing on linked third-party websites. Reproduction in whole or in part is forbidden without written permission from BSI Group or Caspian Publishing.
New web standards: first in class
In a world first, BSI British Standards and UK web compliance expert Magus have launched PAS 124 Defining, implementing and managing website standards, a Publicly Available Specification that aims to improve the effectiveness of corporate websites through a new best practice approach to the application and management of website standards.
Global BCM accreditation for BSI
BSI Management Systems has become one of the first organizations to be independently accredited to deliver global certification against BS 25999, the business continuity management standard.
The Newport call centre for the Yellow Pages 118 24 7 directory enquiries service from international directories business Yell, has achieved certification to the CCA Global Standard.
Kitemark® for furniture removers
Ever had to move office? Ever struggled with your moving company and wished there was a better way to find a reliable supplier? There is an answer: BSI Product Services, working with the British Association of Removers (BAR), has published PAS 126:2008, covering commercial furniture removal activities.
In May 2008, BSI British Standards was presented with the Continuity Insurance & Risk (CIR) Award for Industry Advancement for its work in developing BS 25999, in recognition of the outstanding contribution made by BSI to the world of Business Continuity Management. CIR is the UK's leading bi-monthly risk management and insurance journal. This ceremony marked the tenth anniversary of the awards, which recognize excellence in business continuity and operational risk management.
Question: Can you really measure customer satisfaction?
The simple answer is yes. Two years ago, BSI Management Systems took our customer- focused strategy to the next level by introducing a satisfaction survey for our clients.
Have a standards-related question for BSI or a comment on the website? We'll find the right person to answer.
