is the online magazine of BSI Group, highlighting the vital role that standards play in today's business environment - delivering ROI, saving costs, improving quality and mitigating risk. Features include interviews with leading business figures, as well as news on the latest developments in management systems, standards, testing, healthcare and certification.
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Please note that the iPod promotion is now no longer running.
BSI is planning an informal free lunchtime roundtable in central London on 10 December 2009 to explore how small businesses and their trade bodies can work more effectively with standards. Places are limited so to register your interest or request more information, please email bsi.survey@bsigroup.com or call +44 (0)20 8996 7750.
Sapphire earns a standards hat-trick
Sapphire Energy Recovery, the waste processing and resource recovery business owned by Lafarge Cement, has achieved certification to three management systems standards (ISO 9001 Quality management, ISO 14001 Environmental management and BS OHSAS 18001 Health and safety management) from BSI. Sapphire is the UK's leading processor of used tyres, and sources and manages the logistics of a range of waste-derived fuels and raw materials for the cement industry.
Monarch Airlines chooses BSI for its European Union Emission Trading System (EU ETS) verification
Monarch Airlines has selected BSI as its provider of verification services against the requirements of the EU ETS directive. This comes in response to the industry's requirement to monitor its CO2 emissions and demonstrate compliance with the directive by submitting a verified annual emissions report by 31 March every year from 2011 onwards.
Rising waters: revising PAS 1188
For those living in areas that are prone to flooding, having the right protection resources available is essential. While images of emergency sandbags holding back rivers of water may fill the media, there is a much wider range of products available for flood protection.
A little bit extra for Kitemark® bodyshops and garages
It's all well and good for an automotive bodyshop to earn the Thatcham BSI Kitemark® for Vehicle Body Repair, but it won't have as much impact if potential clients don't know about it. As a consequence, BSI decided to offer an Extras marketing toolkit to bodyshops and garages that have earned the Kitemark.
Question: Can you really measure customer satisfaction?
The simple answer is yes. Two years ago, BSI Management Systems took our customer- focused strategy to the next level by introducing a satisfaction survey for our clients.
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