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Telvent's IT Service Management System makes the grade
19 Sep 2008
Topics: IT service mgt, ISO/IEC 20000, ITIL, Spain
Telvent (NASDAQ: TLVT), the information technology company for a sustainable and secure world has achieved certification to ISO/IEC 20000:2005 for its IT Service Management System (ITSMS). Telvent specializes in high-value-added products, services and integrated solutions for the Energy, Transportation, Environmental and Public Administration sectors, as well as Global Services. It enables the management of operational and business processes for companies worldwide.
The certification process carried out by BSI Spain touched on everything from the company's IT service management processes to its technology, with the design and implementation of the latest solutions in service management in conjunction with its technological partner, BMC Software.
According to Manuel Sanchez, chairman of Telvent: "Achieving certification to ISO/IEC 20000:2005 lets us guarantee integrity and security for our clients in the wide range of IT services we deliver, in addition to meeting their present and future needs, as well as those of our partners, by adapting our portfolio. "Operating with a single integrated management system represents an advantage that assures application of best practices within an environment of continuous improvement in process quality."
The certification process resulted in new roles and responsibilities for some Telvent professionals and working teams. This culture change was geared toward valuing the significance of the management system and the role they play therein.
This certification confirmed Telvent's IT service management solutions, based on ITIL (Information Technology Infrastructure Library) practices, the most widely recognized international standard for managing and operating IT infrastructure.
This certification reflects the organization's efficient management model, essential for optimal administration and management of the IT services that Telvent delivers through its Global Services division, as well as in reaching maximum customer satisfaction.
For Telvent, this management system represents yet another step forward in its commitment to ITIL practices as a way of guaranteeing successful business development. It joins the standards already in force within the company - Quality Management (ISO 9001), Environmental Management (ISO 14001) and Information Security Management (ISO/IEC 27001) among others.
Certification covers the ITSMS of Telvent's Global Services division, with a high level of standard integration and planning, and includes technological outsourcing services of information systems in the defining, planning, management, control and improvement stages of these services. Telvent joins the ranks of the very few companies in Spain to have succeeded in obtaining this certification.
Marcio Viegas, managing director of BSI Spain commented: "Telvent's certification demonstrates their commitment to providing the highest standards. BSI Spain is proud to support Telvent, with our unrivalled independence, rigour and added value service."
About Telvent
Telvent (NASDAQ: TLVT) is a unique global company listed on the NASDAQ Stock Exchange and a component of the CleanTech Index™ ?the first, and only, stock market index of leading clean technology ("cleantech") companies.
Telvent, the IT Company for a sustainable and secure world, specializes in high-value-added products, services and integrated solutions in the Energy, Transportation, Environmental and Public Administration industry segments, as well as Global Services. Its innovative technology and proven experience help ensure secure and efficient management of the operating and business processes of the world?s leading companies (www.telvent.com).
For more on ISO/IEC 20000: www.bsigroup.com/en/Assessment-and-certification-services/management-systems/Standards-and-Schemes/ISO-IEC-20000/
For more on BSI Spain see: www.bsigroup.es
Business Standards © 2010. Editorial produced by Caspian Publishing in association with The British Standards Institution. Editorial opinions expressed on are not necessarily those of BSI Group or Caspian Publishing. Neither Caspian Publishing nor BSI Group accept responsibility for advertising or editorial content, nor for that appearing on linked third-party websites. Reproduction in whole or in part is forbidden without written permission from BSI Group or Caspian Publishing.
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